FAQ

Product questions

Do all GRECOOK models have the same features?
No. Features and specifications vary by model. Please check the individual product page for current details.

What are the TP-02plus features?
The TP-02plus product information lists 10 fan-speed settings, a 10-hour timer, remote control, and a multi-stage filtration system including an H13 HEPA filter, electrostatic filter, pet-hair filter and plasma module. Refer to its product page for the full specifications.

Orders and delivery

Where can I see shipping options and taxes?
Shipping options and applicable taxes are calculated at checkout for the delivery address you enter. Check the product page for the stated dispatch location.

How do I ask about warranty, returns or shipping?
See our Warranty and Returns & Shipping pages, or contact us with your product model and order number.

Need more help?

Email adrian.yin@grecook.com. We respond to all inquiries within 24 hours (Beijing Time).